Airbnb and Ebay Are Similar in That Both Companies

1. Airbnb and eBay be similar in that some(prenominal) companies rush along online marketplaces that match buyers with sellers. How should Airbnbs news report arrangement differ from that of eBay? Although both Airbnb and eBay try online marketplaces to match buyers and sellers, Airbnb focuses on one specific area online marketplace for accommodations whereas eBay runs online marketplaces in a oftentimes broader scope, from Fashion items electronics all the way to collectibles, in opposite words, the legal proceeding happening on eBay everyday are related to closely every corner of our daily life.More specifically, Airbnbs customer base can be narrowed down to soldierss (sellers) and guests (buyers) respectively while eBay serves everyone who performs online transactions. Also, in many cases eBay transactions occurred when the buyers purchased concrete merchandises from the sellers while Airbnb marketplaces are for virtual services accommodations. A split up of details can be put in place to account concrete merchandises but it is much harder to do so for service interchangeable virtual commodities.The most direct impact of such differences regarding to the reputation dust is that we need to take into account the special needs of Airbnbs special customer base in addition to what hold true to both eBay and Airbnb customers in general people who perform online buying and selling. Some of the issues mentioned in the 2011 opus may have been fixed but the below statements are ground on the description of 2011 paper for Airbnb. 1. When it comes to accommodations, we know the guest wants to know if the elbow room the host posted satisfies his/her needs.Airbnb should will a neutral system to graze the houses/apartments based on some standard criteria. The host can for certain brag about how well-behaved of the house is (e. g. location close to close grocery stores) but only those houses/apartments that satisfy the Airbnb standards can be bear witness. For example, in addition to the number of positive/ shun feedbacks a host received, Airbnb can also hire independent investigators to ensure the accommodations the hosts claim to provide do in fact have all the highlighted options available.This will adjoin the operational cost for Airbnb but will help the guests gain much greater confidence on the prospective accommodations. On the other hand, the hosts are also eager to make sure the guests will behave suitably while they stay in the hosts properties. In addition to the past records of waistcloth that the guests have made in Airbnb, Airbnb can also work with partners (such as travel agencies, hotel chains, credit history investigation agencies) to get more breeding about the guests.Airbnb can also hold certain amount of cash during the stay of the guest and release the money if the host confirms no change happened or such. In fact, keeping the house/apartment in good condition should be one of the standard feedback i tems that the host can provide to the guest. 2. To make the reputation system works better, the feedback on both hosts and guests should be standardized (the feedback providers are certainly welcome to provide additional comments though) or else than free-formed so that more objective evaluation can be made. . An give and penalty process can be integrated into the reputation system so good hosts and guests will be awarded (e. g. paying less Airbnb fees or cash rewards) and bad ones will be penalized (e. g. paying more Airbnb fees all the way to terminate accounts). This additional incentive can help impress both hosts and guests do better whenever they can. 4. Airbnb needs to provide a bother free evaluation process for both hosts and guests.Specifically, the hosts hesitate to give negative feedbacks to the guests as the guests may in turn provide negative feedbacks to the hosts as well. The same applies when the guests are providing feedbacks to the hosts. Some technical way ca n embarrass this from happening. For example, a guest can only see the feedback from the host aft(prenominal) the guest successfully submitted his/her feedback to the same host.In summary, instead of completing the transaction veracious after the buyer paid the money, the Airbnb transaction should last during the whole charge from the time a guest submits the accommodation request to the time the feedbacks from both hosts and guests have been submitted and approved. Such long-living transaction essence should be reflected in the reputation system so that each stage of the transaction is well delimitate and well evaluated. The reputation system can become more accepted if the aforementioned steps are implemented.